Shipping Policy

Shipping & Origins

At Tovi & Co., we ship our products from strategically located logistics centers in Europe and Asia. This allows us to offer a carefully curated selection of educational toys, wooden toys, plushies, bath toys, and children’s accessories with efficient worldwide delivery.

We work with trusted carriers such as FedEx, DHL, UPS, USPS, and Royal Mail to ensure your order arrives safely and reliably.

No Extra Fees (Tax-Free Shopping)

Good news: no hidden costs. All import taxes and customs duties are already included in the final price. What you see at checkout is exactly what you pay — no surprises on delivery.

Estimated Delivery Times

8–15 business days: UK, USA, Canada, Australia, and most European countries
10–22 business days: Other international destinations

Please note: In rare situations, delays may occur due to logistics or weather conditions.

If you have any questions, feel free to contact us at tovisupport@gmail.com

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking details.

Please allow 3–5 business days for the tracking information to update in the system — this is completely normal.

You can track your order using:

Your tracking code sent via email
Your order number + the email address used at checkout

Pickup Points and Unclaimed Packages

In some cases, your package may be delivered to a local pickup point (such as a post office or partner location).

It is the customer’s responsibility to monitor the tracking and collect the package within the timeframe provided by the carrier.

⚠️ Important: Packages not collected in time may be marked as abandoned and are not eligible for refund or reshipment.

Cancellations and Changes

If you need to modify or cancel your order, please contact us within 24 hours of purchase.

We process orders quickly to ensure fast delivery, so once your order has been prepared or shipped, we are unable to make changes.

Orders with Multiple Items

As we ship from multiple warehouses, items from the same order may arrive in separate packages and at slightly different times.

Each package will have its own tracking number so you can follow every step of the delivery.